Title: Certified Product/Technical Support
Timeline: (January 2016) - (May 2016)
Convergys / Dell ProSupport
6302 E Dr M.L.K. Jr Blvd
Suite 200
Tampa, FL 33619
Phone: (813) 627-3800
Convergys / Dell ProSupport
6302 E Dr M.L.K. Jr Blvd
Suite 200
Tampa, FL 33619
Phone: (813) 627-3800
Primary:
· Installation and configuraion of the company’s computer hardware operating systems and applications.
· Maintaining an in-depth level of knowledge regarding product offerings, network capabilities, and position them as strategic solutions in a business environment.
· Delivering efficient customer support on large accounts, with the ability to be proficient in customer-facing systems.
· Installation and configuraion of the company’s computer hardware operating systems and applications.
· Maintaining an in-depth level of knowledge regarding product offerings, network capabilities, and position them as strategic solutions in a business environment.
· Delivering efficient customer support on large accounts, with the ability to be proficient in customer-facing systems.
Convergys Mission:
To set the standard in our industry through unparalleled care for our clients, customers, and people
Software / Hardware:
With the Dell ProSupport, you get the most out of your investment with the support expertise and insights Dell is known for across the globe. The Dell ProSupport doesn’t just extend your IT team, it offers:
Flexibility to choose the right support based on the criticality of specific systems
A single point of contact for all your hardware and software issues
Broad and deep experience that goes beyond a single system
Proactive, automated tools and innovative technology
24x7x365* access to certified hardware and software experts
Collaborative support agreements with over 195 3rd party vendors
Hypervisor and operating system support
Consistent level of support available for Dell and non-Dell enterprise hardware
Onsite parts and labor response options* including next business day or four-hour mission critical
Software / Hardware:
With the Dell ProSupport, you get the most out of your investment with the support expertise and insights Dell is known for across the globe. The Dell ProSupport doesn’t just extend your IT team, it offers:
Flexibility to choose the right support based on the criticality of specific systems
A single point of contact for all your hardware and software issues
Broad and deep experience that goes beyond a single system
Proactive, automated tools and innovative technology
24x7x365* access to certified hardware and software experts
Collaborative support agreements with over 195 3rd party vendors
Hypervisor and operating system support
Consistent level of support available for Dell and non-Dell enterprise hardware
Onsite parts and labor response options* including next business day or four-hour mission critical
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