Bright House Networks

Title: Certified Product/Technical Support
Timeline: (Jul 2002) - (Aug 2002)
3030 N Rocky Point Dr W, Tampa, FL 33607
(813) 281-0064
Link: Bright House
Facebook: Bright House

Primary:

·      Installation and configuraion of the company’s computer hardware operating systems and applications.

·      Maintaining an in-depth level of knowledge regarding product offerings, network capabilities, and position them as strategic solutions in a business environment.

·      Delivering efficient customer support on large accounts, with the ability to be proficient in customer-facing systems.

·   Progressive computer/network operations experience in large global data centers with mixed computing environments including UNIX, Windows NT/2000 and interconnected mainframe. Accomplished help desk professional with experience in Computer Operations, Technical and Help Desk support. Desktop support to thousands of users worldwide, earning a solid reputation for productivity, complex problem resolution and professionalism.

Software / Hardware:

UNIX, Windows NT/2000, Windows 98, Windows 95, Windows ME, Microsoft Office Suite Products, AOL Software.